Orlando Leon 
19 West Chelton Road 
Brookhaven, PA 19015 
267-567-5701 
orlandoleon1@yahoo.com

OBJECTIVE:

To obtain a position with the opportunity for professional growth based upon my experience that will utilize my abilities developed through my education and experience. 
 

SKILLS

 

Strong familiarity with Windows XP, Vista, Windows 7, Windows 8, Microsoft Office Suite Versions 2003/2007, Office 2013, Office 365 Cloud based services, Solaris 10, MAC operating systems, fluent Spanish speaker, highly trained Army Technical Analyst.

WORK EXPERIENCE:

 

May 2013 – November 2015/May 2016 to present

Connect America Broomall PA

IT Support Specialist

Responsibilities included:

·   Active Directory account creation and management.

·   Microsoft Office 365 Suite administration

·   Sedona AD and Sedona Office support

·   Deskside support

·   Ticket tracking and management through Desk CRM

·   Remote support through LogMeInRescue, and TeamViewer

·   Documentation and dissemination of SOPs for all applications

·   Hardware troubleshooting and part replacement

·   Computer imaging and restoration.

 

November 2015 – May 2016

Datapath LTD.  Norristown PA

System Engineer

Responsibilities included:

·   Support Datapath Graphics and Capture cards

·   Support video wall control servers

·   Support Multi Display products

·   Assisted with best use of Datapath solutions in an integrated environment

·   Diagnostic analysis

·   Ticket tracking and management using Microsoft CRM

 

June 2010 – May 2013
AVISPL (Audio Visual Innovations and Signal Perfection Ltd) King of Prussia PA

Level 1 National Help Desk Lead Technician

Responsibilities included;

·         24x7 Help Desk Support

·         Technician dispatch and support coordination

·         Live video and audio support

       ·         RMA processing

·         Troubleshoot teleconferencing equipment 

 

 

March 2004 - March 2010
Pennsylvania Army National Guard - 56th Stryker Brigade, Philadelphia, PA. 
35H Common Ground Station Operator

Responsibilities included;

·         Analyzed JSTARS radar imagery data

·         Detected, located and tracked Ground Moving Target Indicators (GMTI)

·         Created products and exploited data using MITR forensics analysis tool

·         Worked closely with Imagery, SIGNT, and All Source Analysts to provide accurate data for IR requests

·         Operated Ultra High frequency (UHF), and Very High Frequency (VHF) data communications

 

September 2008 - October 2009

Pennsylvania Army National Guard - 56th Stryker Brigade Combat Team, Operation Iraqi Freedom, Iraq

Ground Moving Target Indicator Analyst

·         Operated MITRE forensics tool

·         Performed imaging analysis using Falcon view on Imagery Work Station

  

February 2006 – November 2007
Comcast Cable Company, Voorhees, NJ.

Customer Account Executive Level II 
Responsibilities included;

·         Assisted customers with troubleshooting computer, router, and modem issues over the phone

·         Assisted customers with configuration of LAN/WAN utilizing Wired and Wireless connections

·         Assisted with Comcast VOIP Telephony modem

·         Logged and tracked calls on REMEDY ticketing system

·         Provided Customer service support regarding billing, service problems, products and features

·         Prepared work orders for maintenance requests

 

EDUCATION/CERTIFICATIONS

 

Delaware County Community College, Media, PA 2012 – Present Pursuing IT Helpdesk/Technical Support A.A.S.

 

Cochise College, Cochise, AZ 2005 Associate of Science, Military Intelligence Operations

 

Certified Combat Life Savor United States Military 2008

 

AWARDS

 

·         Army Good Conduct Medal, 2009

·         Army Reserve Components Achievement Medal, 2009

·         National Defense Service Medal, 2009

·         Global War on Terrorism Service Medal, 2009

·         Iraqi Campaign Medal, 2009

·         Department of Defense Top Secret Security Clearance (TS/SCI), 2008

·         Humanitarian Service Medal, 2006

·         Army Service Ribbon, 2005

·         Armed Forces Reserve Medal, 2005

 

 

References available upon request